Fractional Service Delivery Manager For Hire
Typical Assignments
As a Fractional Service Delivery Manager we help our clients supplement their IT resources design and implement effective IT service delivery functions.
Service delivery design and planning: Developing service oriented operating structures, roles and responsibilities, skills and capabilities, processes, tooling and implementation plan.
Service level management improvement:Managing the design and implementation of the service level agreements (SLAs) with clients and customers, ensuring that services are delivered in accordance with the SLAs.
Service level support: Design and implementation of on-line support and help desks to support end-user communities and to work with the IT service delivery team to identify the root cause of incidents and problems and develop and implement solutions to prevent recurrence.
Change & configuration management implementation: Development of end-to-end change management and configuration processes to ensure changes are implemented in a controlled and coordinated manner with minimal disruption to the business and there is an asset register and an configuration management database.
Service reporting and improvement:Design and implementation of service availability and delivery metrics together with associated processes and capability improvements that deliver measurable business value.
Cloud migration. Eliminating single points of failure and improving service resilience by migrating on premises servers and application to cloud hosted providers.